From: newshound <newshound@stevejqr.plus.com>
Subject: Re: Weird Picasa bug (only affects Lexmark printers?)
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NNTP-Posting-Date: Sun, 29 Oct 2017 16:21:35 -0500
Subject: Re: Weird Picasa bug (only affects Lexmark printers?)
Newsgroups: rec.photo.digital
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From: newshound <newshound@stevejqr.plus.com>
Date: Sun, 29 Oct 2017 21:21:34 +0000
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On 29/10/2017 20:42, Bill W wrote:
> On Sun, 29 Oct 2017 20:15:21 +0000, newshound
><newshound@stevejqr.plus.com> wrote:
> 
>> On 27/10/2017 21:39, Bill W wrote:
>>> On Fri, 27 Oct 2017 21:11:06 +0100, newshound
>>><newshound@stevejqr.plus.com> wrote:
>>>
>>>> On 27/10/2017 16:23, nospam wrote:
>>>>> In article<M4udnZOsIr6c127EnZ2dnUU78Q_NnZ2d@brightview.co.uk>,
>>>>> newshound<newshound@stevejqr.plus.com> wrote:
>>>>>
>>>>>> I guess the serious posters here don't use Picasa, but thought it might
>>>>>> interest some lurkers or future searchers.
>>>>>>
>>>>>> I use Picasa as a cheap and cheerful filing system that provides simple
>>>>>> basic editing (mostly I only need cropping and straightening).
>>>>>>
>>>>>> I also write technical reports containing photographs of broken bits of
>>>>>> industrial plant, using Word. To keep the final file size down I tend to
>>>>>> use the Picasa "export" function to downsize the images to 1024 pixels.
>>>>>> (I know I could downsize further without affecting the printed report,
>>>>>> but this lets people pull reasonable images out of the Word file later
>>>>>> if they want to).
>>>>>>
>>>>>> My reports look fine on screen (including print preview) and print
>>>>>> perfectly on a mono Laserjet and a Brother inkjet. But I use a Lexmark
>>>>>> (CS410dn) if I want hard copies. And these exported JPEGs, when inserted
>>>>>> into Word, don't then print correctly on the Lexmark, they print in the
>>>>>> correct sized frame on the paper but the image part is enlarged, showing
>>>>>> only the top left hand corner of the image, and cropping the rest.
>>>>>
>>>>> that suggests word is the problem in how it's placing/sizing the jpeg,
>>>>> not the exported jpeg itself.
>>>>
>>>> But it is *only* exported files that have the problem, and *only* on the
>>>> Lexmark. They print fine from other apps (including picasa) so I agree
>>>> that Word is probably involved in some way. But Word versions 15 years
>>>> apart behave the same way.
>>>>
>>>>>
>>>>> what does the jpg show for resolution?
>>>>> what happens if you use another word processing or page layout app?
>>>>>
>>>>>> After much trial and error, I've found it is the Picasa Export which
>>>>>> causes the problem. If you open and then save the JPEG in Paint
>>>>>> (overwriting the original file) the problem goes away.
>>>>>
>>>>> that doesn't mean it's a bug in picasa.
>>>>>
>>>>> if the jpeg from picasa is valid, then it's word and/or lexmark.
>>>>
>>>> But they behave fine with picasa files that havn't been compressed by
>>>> Picasa export. So I think there is something wrong in the file header
>>>> which either the Word print engine or the Lexmark is getting confused about.
>>>>
>>>> And the fact that just importing the file into Paint and saving it again
>>>> clears the fault points to something in the JPEG.
>>>>
>>>>>
>>>>> how did you validate the jpeg? or did you?
>>>>
>>>> I don't know how to.
>>>
>>> The printer dialogue should be specific to the Lexmark, and there is
>>> probably a setting in there that you are overlooking. If you see the
>>> same printer dialogue for all your printers, you need to find the
>>> correct drivers for the Lexmark and install them.
>>
>> Drivers was the first think I looked at. I'm just printing a word file.
>> The print preview is fine. The lexmark output fails, other printers are OK.
> 
> Did you download and install the latest printers from the Lexmark
> site? 

Yes

Did you dig through all of the advanced options in the printer
> dialogue?

Yes