From: Bill W <>
Subject: Re: Weird Picasa bug (only affects Lexmark printers?)
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From: Bill W <>
Subject: Re: Weird Picasa bug (only affects Lexmark printers?)
Date: Sun, 29 Oct 2017 14:35:14 -0700
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On Sun, 29 Oct 2017 21:21:34 +0000, newshound<> wrote:

>On 29/10/2017 20:42, Bill W wrote:
>> On Sun, 29 Oct 2017 20:15:21 +0000, newshound
>><> wrote:
>>> On 27/10/2017 21:39, Bill W wrote:
>>>> On Fri, 27 Oct 2017 21:11:06 +0100, newshound
>>>><> wrote:
>>>>> On 27/10/2017 16:23, nospam wrote:
>>>>>> In article<>,
>>>>>> newshound<> wrote:
>>>>>>> I guess the serious posters here don't use Picasa, but thought it might
>>>>>>> interest some lurkers or future searchers.
>>>>>>> I use Picasa as a cheap and cheerful filing system that provides simple
>>>>>>> basic editing (mostly I only need cropping and straightening).
>>>>>>> I also write technical reports containing photographs of broken bits of
>>>>>>> industrial plant, using Word. To keep the final file size down I tend to
>>>>>>> use the Picasa "export" function to downsize the images to 1024 pixels.
>>>>>>> (I know I could downsize further without affecting the printed report,
>>>>>>> but this lets people pull reasonable images out of the Word file later
>>>>>>> if they want to).
>>>>>>> My reports look fine on screen (including print preview) and print
>>>>>>> perfectly on a mono Laserjet and a Brother inkjet. But I use a Lexmark
>>>>>>> (CS410dn) if I want hard copies. And these exported JPEGs, when inserted
>>>>>>> into Word, don't then print correctly on the Lexmark, they print in the
>>>>>>> correct sized frame on the paper but the image part is enlarged, showing
>>>>>>> only the top left hand corner of the image, and cropping the rest.
>>>>>> that suggests word is the problem in how it's placing/sizing the jpeg,
>>>>>> not the exported jpeg itself.
>>>>> But it is *only* exported files that have the problem, and *only* on the
>>>>> Lexmark. They print fine from other apps (including picasa) so I agree
>>>>> that Word is probably involved in some way. But Word versions 15 years
>>>>> apart behave the same way.
>>>>>> what does the jpg show for resolution?
>>>>>> what happens if you use another word processing or page layout app?
>>>>>>> After much trial and error, I've found it is the Picasa Export which
>>>>>>> causes the problem. If you open and then save the JPEG in Paint
>>>>>>> (overwriting the original file) the problem goes away.
>>>>>> that doesn't mean it's a bug in picasa.
>>>>>> if the jpeg from picasa is valid, then it's word and/or lexmark.
>>>>> But they behave fine with picasa files that havn't been compressed by
>>>>> Picasa export. So I think there is something wrong in the file header
>>>>> which either the Word print engine or the Lexmark is getting confused about.
>>>>> And the fact that just importing the file into Paint and saving it again
>>>>> clears the fault points to something in the JPEG.
>>>>>> how did you validate the jpeg? or did you?
>>>>> I don't know how to.
>>>> The printer dialogue should be specific to the Lexmark, and there is
>>>> probably a setting in there that you are overlooking. If you see the
>>>> same printer dialogue for all your printers, you need to find the
>>>> correct drivers for the Lexmark and install them.
>>> Drivers was the first think I looked at. I'm just printing a word file.
>>> The print preview is fine. The lexmark output fails, other printers are OK.
>> Did you download and install the latest printers from the Lexmark
>> site? 
>Did you dig through all of the advanced options in the printer
>> dialogue?

Okay. I'm out of ideas then.