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Subject: Re: Ripe Apples
Date: Fri, 10 Nov 2017 08:18:36 -0500
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In article<j7ka0d9igk3lj44573rlf828s3jibtj9nf@4ax.com>, Eric Stevens<eric.stevens@sum.co.nz> wrote:

> >users are not interested in being able to open the computer. they want
> >to get actual work done.
> 
> Which is why they don't want to sit around while someone buggers about
> with small tools.

instead, they bring it to a repair shop and drop it off.