From: Eric Stevens <>
Subject: Re: Lightroom Classic CC problem
Full headers:
From: Eric Stevens <>
Subject: Re: Lightroom Classic CC problem
Message-ID: <>
References: <> <> <> <>
User-Agent: ForteAgent/
MIME-Version: 1.0
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 8bit
Lines: 58
Organization: Forte -
X-Complaints-Info: Please be sure to forward a copy of ALL headers otherwise we will be unable to process your complaint properly.
Date: Thu, 08 Feb 2018 22:27:08 +1300
X-Received-Body-CRC: 3413565615
X-Received-Bytes: 3284
Print Article
Forward Article
On Wed, 7 Feb 2018 23:58:03 -0500, PeterN
<"peter,newdelete"> wrote:

>On 2/7/2018 10:12 PM, Eric Stevens wrote:
>> On Wed, 7 Feb 2018 15:57:03 -0500, PeterN
>> <"peter,newdelete"> wrote:
>>> On 2/5/2018 10:05 PM, Eric Stevens wrote:
>>>> My Lightroom Classic CC seems to have decided to give up printing.
>>>> When I select Print it brings up the appropriate screen identifying
>>>> the printer and the paper size and then a notice pops up which says
>>>> something like:
>>>>      Adobe Photoshop Lightroom has stopped working.
>>>>      A problem caused the program to stop working correctly.
>>>>      Windows will close the program and notify you if a solution is
>>>>      available.
>>>> As far as I know all my software is up to date. Is this just my
>>>> problem or have other people also experienced it?
>>>> W10 of course.
>>> Call Adobe support. it comes with the package. The last time i had an
>>> issue, I I used them, and they remotely found and fixed the problem.
>> Preliminary discussions suggest they want me to file a Crash Report.
>> This should happen automatically. As far as I can tell Crash Reporter
>> is not working (known problem) and I have not yet found sensible
>> advice about getting it working. No, I haven't turned it off. Nor have
>> I found a setting where I can turn it on or off, although there is
>> supposed to be one.
>> I've fallen in the sea and somebody has stolen my life belt. :-(
>> Hopefully someone from Adobe will respond.
>One trick I have used is deleting the preference file. When you start it 
>again it will create the default preference file.
>I found this on the web:
>Now just hold Shift-Option (on Windows it's Shift-Alt thanks Rob Sylvan) 
>and restart Lightroom. Keep holding them down and the dialog below will 
>appear. Click “Reset Preferences” and it installs a factory fresh set of 
>preferences for you, and the problems you were having right along with it.

I have seen that and have been tempted to try it, but that could only
confuse the issue. I have found that for the last severaal months
people have been reporting problem with Crash Reporter. Mine certainly
is not working and has not created any reports.


Eric Stevens