Subject: Re: Lightroom Classic CC problem
Full headers:
X-Received: by with SMTP id y30mr46079qtm.0.1518114048674;
Thu, 08 Feb 2018 10:20:48 -0800 (PST)
From: PeterN <"peter,newdelete">
Subject: Re: Lightroom Classic CC problem
Date: Thu, 8 Feb 2018 13:20:27 -0500
Lines: 64
Message-ID: <>
References: <>
<> <>
<> <>
Mime-Version: 1.0
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:52.0) Gecko/20100101
In-Reply-To: <>
X-Received-Bytes: 3674
X-Received-Body-CRC: 1204653137
Content-Type: text/plain; charset=utf-8; format=flowed
Content-Transfer-Encoding: 8bit
Content-Language: en-US
Print Article
Forward Article
On 2/8/2018 4:27 AM, Eric Stevens wrote:
> On Wed, 7 Feb 2018 23:58:03 -0500, PeterN
> <"peter,newdelete"> wrote:
>> On 2/7/2018 10:12 PM, Eric Stevens wrote:
>>> On Wed, 7 Feb 2018 15:57:03 -0500, PeterN
>>> <"peter,newdelete"> wrote:
>>>> On 2/5/2018 10:05 PM, Eric Stevens wrote:
>>>>> My Lightroom Classic CC seems to have decided to give up printing.
>>>>> When I select Print it brings up the appropriate screen identifying
>>>>> the printer and the paper size and then a notice pops up which says
>>>>> something like:
>>>>>       Adobe Photoshop Lightroom has stopped working.
>>>>>       A problem caused the program to stop working correctly.
>>>>>       Windows will close the program and notify you if a solution is
>>>>>       available.
>>>>> As far as I know all my software is up to date. Is this just my
>>>>> problem or have other people also experienced it?
>>>>> W10 of course.
>>>> Call Adobe support. it comes with the package. The last time i had an
>>>> issue, I I used them, and they remotely found and fixed the problem.
>>> Preliminary discussions suggest they want me to file a Crash Report.
>>> This should happen automatically. As far as I can tell Crash Reporter
>>> is not working (known problem) and I have not yet found sensible
>>> advice about getting it working. No, I haven't turned it off. Nor have
>>> I found a setting where I can turn it on or off, although there is
>>> supposed to be one.
>>> I've fallen in the sea and somebody has stolen my life belt. :-(
>>> Hopefully someone from Adobe will respond.
>> One trick I have used is deleting the preference file. When you start it
>> again it will create the default preference file.
>> I found this on the web:
>> Now just hold Shift-Option (on Windows it's Shift-Alt thanks Rob Sylvan)
>> and restart Lightroom. Keep holding them down and the dialog below will
>> appear. Click “Reset Preferences” and it installs a factory fresh set of
>> preferences for you, and the problems you were having right along with it.
>> hth
> I have seen that and have been tempted to try it, but that could only
> confuse the issue. I have found that for the last severaal months
> people have been reporting problem with Crash Reporter. Mine certainly
> is not working and has not created any reports.

You have nothing to lose by deleting preferences. One of the Adobe 
product managers suggested that to me several years ago. When I have 
weird issues with the CC products that is the first thing I try. It has 
worked more times than not.
However, it's your decision.