From: Eric Stevens <>
Subject: Re: Lightroom Classic CC problem
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From: Eric Stevens <>
Subject: Re: Lightroom Classic CC problem
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Date: Fri, 09 Feb 2018 16:57:03 +1300
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On Thu, 8 Feb 2018 13:20:27 -0500, PeterN
<"peter,newdelete"> wrote:

>On 2/8/2018 4:27 AM, Eric Stevens wrote:
>> On Wed, 7 Feb 2018 23:58:03 -0500, PeterN
>> <"peter,newdelete"> wrote:
>>> On 2/7/2018 10:12 PM, Eric Stevens wrote:
>>>> On Wed, 7 Feb 2018 15:57:03 -0500, PeterN
>>>> <"peter,newdelete"> wrote:
>>>>> On 2/5/2018 10:05 PM, Eric Stevens wrote:
>>>>>> My Lightroom Classic CC seems to have decided to give up printing.
>>>>>> When I select Print it brings up the appropriate screen identifying
>>>>>> the printer and the paper size and then a notice pops up which says
>>>>>> something like:
>>>>>>       Adobe Photoshop Lightroom has stopped working.
>>>>>>       A problem caused the program to stop working correctly.
>>>>>>       Windows will close the program and notify you if a solution is
>>>>>>       available.
>>>>>> As far as I know all my software is up to date. Is this just my
>>>>>> problem or have other people also experienced it?
>>>>>> W10 of course.
>>>>> Call Adobe support. it comes with the package. The last time i had an
>>>>> issue, I I used them, and they remotely found and fixed the problem.
>>>> Preliminary discussions suggest they want me to file a Crash Report.
>>>> This should happen automatically. As far as I can tell Crash Reporter
>>>> is not working (known problem) and I have not yet found sensible
>>>> advice about getting it working. No, I haven't turned it off. Nor have
>>>> I found a setting where I can turn it on or off, although there is
>>>> supposed to be one.
>>>> I've fallen in the sea and somebody has stolen my life belt. :-(
>>>> Hopefully someone from Adobe will respond.
>>> One trick I have used is deleting the preference file. When you start it
>>> again it will create the default preference file.
>>> I found this on the web:
>>> Now just hold Shift-Option (on Windows it's Shift-Alt thanks Rob Sylvan)
>>> and restart Lightroom. Keep holding them down and the dialog below will
>>> appear. Click “Reset Preferences” and it installs a factory fresh set of
>>> preferences for you, and the problems you were having right along with it.
>>> hth
>> I have seen that and have been tempted to try it, but that could only
>> confuse the issue. I have found that for the last severaal months
>> people have been reporting problem with Crash Reporter. Mine certainly
>> is not working and has not created any reports.
>You have nothing to lose by deleting preferences. One of the Adobe 
>product managers suggested that to me several years ago. When I have 
>weird issues with the CC products that is the first thing I try. It has 
>worked more times than not.
>However, it's your decision.

Adobe is now actively helping me. I reset preferences and it made no
difference. I have done a clean install and wowee! it works! The
problem was that this was with a new Lightroom Catalog. I switched the
catalog setting over to my old one and - behold! It started crashing
again. That must mean something.

I have yet to hear back from Adobe. In the meantime I am trying to
sort out Crash Reporter. Life would be easier if it worked.



Eric Stevens