Subject: Re: Lightroom Classic CC problem
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From: PeterN <"peter,newdelete"@deleteverizon.net>
Newsgroups: rec.photo.digital
Subject: Re: Lightroom Classic CC problem
Date: Thu, 8 Feb 2018 23:09:28 -0500
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On 2/8/2018 10:57 PM, Eric Stevens wrote:
> On Thu, 8 Feb 2018 13:20:27 -0500, PeterN
> <"peter,newdelete"@deleteverizon.net> wrote:
> 
>> On 2/8/2018 4:27 AM, Eric Stevens wrote:
>>> On Wed, 7 Feb 2018 23:58:03 -0500, PeterN
>>> <"peter,newdelete"@deleteverizon.net> wrote:
>>>
>>>> On 2/7/2018 10:12 PM, Eric Stevens wrote:
>>>>> On Wed, 7 Feb 2018 15:57:03 -0500, PeterN
>>>>> <"peter,newdelete"@deleteverizon.net> wrote:
>>>>>
>>>>>> On 2/5/2018 10:05 PM, Eric Stevens wrote:
>>>>>>> My Lightroom Classic CC seems to have decided to give up printing.
>>>>>>> When I select Print it brings up the appropriate screen identifying
>>>>>>> the printer and the paper size and then a notice pops up which says
>>>>>>> something like:
>>>>>>>
>>>>>>>        Adobe Photoshop Lightroom has stopped working.
>>>>>>>
>>>>>>>        A problem caused the program to stop working correctly.
>>>>>>>        Windows will close the program and notify you if a solution is
>>>>>>>        available.
>>>>>>>
>>>>>>> As far as I know all my software is up to date. Is this just my
>>>>>>> problem or have other people also experienced it?
>>>>>>>
>>>>>>> W10 of course.
>>>>>>>
>>>>>>
>>>>>> Call Adobe support. it comes with the package. The last time i had an
>>>>>> issue, I I used them, and they remotely found and fixed the problem.
>>>>>
>>>>> Preliminary discussions suggest they want me to file a Crash Report.
>>>>> This should happen automatically. As far as I can tell Crash Reporter
>>>>> is not working (known problem) and I have not yet found sensible
>>>>> advice about getting it working. No, I haven't turned it off. Nor have
>>>>> I found a setting where I can turn it on or off, although there is
>>>>> supposed to be one.
>>>>>
>>>>> I've fallen in the sea and somebody has stolen my life belt. :-(
>>>>>
>>>>> Hopefully someone from Adobe will respond.
>>>>>
>>>>
>>>> One trick I have used is deleting the preference file. When you start it
>>>> again it will create the default preference file.
>>>> I found this on the web:
>>>> Now just hold Shift-Option (on Windows it's Shift-Alt thanks Rob Sylvan)
>>>> and restart Lightroom. Keep holding them down and the dialog below will
>>>> appear. Click “Reset Preferences” and it installs a factory fresh set of
>>>> preferences for you, and the problems you were having right along with it.
>>>> hth
>>>
>>> I have seen that and have been tempted to try it, but that could only
>>> confuse the issue. I have found that for the last severaal months
>>> people have been reporting problem with Crash Reporter. Mine certainly
>>> is not working and has not created any reports.
>>>
>>
>> You have nothing to lose by deleting preferences. One of the Adobe
>> product managers suggested that to me several years ago. When I have
>> weird issues with the CC products that is the first thing I try. It has
>> worked more times than not.
>> However, it's your decision.
> 
> 
> Adobe is now actively helping me. I reset preferences and it made no
> difference. I have done a clean install and wowee! it works! The
> problem was that this was with a new Lightroom Catalog. I switched the
> catalog setting over to my old one and - behold! It started crashing
> again. That must mean something.
> 
> I have yet to hear back from Adobe. In the meantime I am trying to
> sort out Crash Reporter. Life would be easier if it worked.
> Glad you got it working.

-- 
PeterN